Returns

We accept returns within 14 days of delivery. 

To be eligible for a return, your item must be unmarked, unused and in the same condition that you received it. It must also be in the original packaging, as packaging is considered part of the product. To initiate the return process, please write us at info@confetta.com 

To complete your return, we require a receipt or proof of purchase.

Refunds

All undamaged, correctly returned products will be credited to the original purchaser's account. 

Please be aware that international custom duties and taxes are not refunded for shipments outside of the European Union. 

Please note that refunds may take up to 10 working days to appear in your account depending on your card issuer. 

If the item is not returned in its original condition, is damaged or has missing parts for reasons not due to our error, refund may be partial or not applicable. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us immediatly at info@confetta.com.

Faulty items

An item is deemed faulty if it has been received by you in an imperfect condition or if there is a subsequent manufacturing fault within a period of 2 years after delivery. 

We do not consider wear and tear to be a fault. 

All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.  

To return a faulty item to us, you should follow the standard returns process as detailed above.